Following a joint directive from the Federal Aviation Authority (FAA) and the United States Department of Transportation (DOT), Air New Zealand is placing a total ban on the carriage of Samsung Galaxy Note 7 devices from 5am today – Sunday 16th October 2016.

These devices cannot be accepted for carriage either in person, in carry-on luggage or in checked luggage. This is a FAA and US DOT safety requirement. We are also in consultation with the NZ Civil Aviation Authority on this matter.

We are advising travellers not to bring these devices to the airport with them as they cannot be accepted for travel and there is no storage facility available for them at our check-in areas. Owners of these devices are being advised to contact Samsung for advice on how to return their devices.

Please ensure these changes are advised to all your customers with upcoming travel.