Air New Zealand wishes to advise that due to anticipated adverse weather for New Zealand between the 20th and 23rd July 2017 the following flexibility will be permitted on all fare types for customers ticketed to travel domestically within New Zealand up to midnight Sunday 23rd July.

Options for customers are as follows:

Defer/Travel Earlier
Customers ticketed on or before19 July 2017 for travel domestically within New Zealand up to midnight Sunday 23 July may:

Transfer their flights up until midnight, Tuesday 25th July 2017 without penalty.
If International travel is also affected, travel in a higher cabin class on international services is permitted, however the applicable fare difference and taxes will apply.

If they are unable to travel within these dates, then the value of the ticket may be held in credit for payment towards travel within the same 12-month validity.
Normal refund rules apply and non-refundable fares remain non-refundable.

Change Destination
Customers ticketed on or before 19 July 2017 for travel domestically within New Zealand up to midnight Sunday 23 July may change their travel to another Air New Zealand Domestic destination within the normal fare rules. This includes additional collection of any applicable fare differential or taxes.

Refund
Normal refund rules apply and non-refundable fares remain non-refundable.

Travel As Planned

Any customers who opt to commence their journey as planned must be advised that they do so at their own risk. Air New Zealand will not be liable for any costs associated with weather disrupted travel should a customer opt to travel as planned.

A customer who is in transit and is disrupted as a result of this weather event will be offered accommodation by the airport.

Incidental Costs
Incidental costs and penalties such as accommodation and or meals are the customer’s responsibility unless disrupted while in transit. In this instance accommodation would be provided.

Customers should be referred to their travel insurance policy to see if they are covered for any incremental costs.

Important note for all scenarios

Please endorse any changes "Invol reroute due adverse NZ weather"
Customers should be referred to their travel insurance policy to see if they are covered for any incremental costs

Air New Zealand will continue to monitor the situation and advise any changes to these guidelines accordingly.

These guidelines will expire as per the dates above unless further updates are communicated.